Storage Stockwell Terms and Conditions for Services
These Terms and Conditions set out the basis on which Storage Stockwell provides storage, removal, packing, and related services within the United Kingdom. By placing a booking or using any of our services, you agree to be legally bound by these Terms and Conditions. You should read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual or business that requests or uses our services.
We, Us, Our means Storage Stockwell, the provider of storage, removal, packing and associated services.
Services means any storage, removal, collection, delivery, packing, loading, unloading, or related services provided by us.
Goods means the items, belongings, or property that you ask us to handle, store, move, pack, or transport.
Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or booking confirmation provided to you.
2. Scope of Services
We provide storage and removal services for domestic and business Clients within the United Kingdom. Our services may include the supply of packing materials, packing and unpacking, loading and unloading, transportation of goods, and short or long term storage.
The exact scope of services will be set out in our quotation or booking confirmation. Any services not expressly set out in the quotation or booking confirmation will be considered additional and may incur extra charges.
3. Booking Process
All bookings for our services must be made in advance. You may request a quotation by providing details of the goods, addresses, access conditions, service dates, and any special requirements. Quotations are usually based on the information you supply and may be subject to change if that information is inaccurate or incomplete.
A booking is not confirmed until we have issued a booking confirmation and you have accepted these Terms and Conditions. We may require a deposit or prepayment before we confirm your booking. We reserve the right to decline any booking at our discretion.
You are responsible for ensuring that all information given to us at the time of enquiry and booking is accurate, including but not limited to dates, addresses, contact details, parking arrangements, access restrictions, and the nature and volume of goods.
4. Quotations and Pricing
Unless otherwise stated, our quotations are estimates based on the information you provide. Quotations are valid for a limited period specified in the quotation. If no period is specified, quotations are valid for 30 days from the date of issue.
We may revise our quotation and adjust the price if:
1. The work is not carried out within the validity period of the quotation.
2. You request additional services or variations to the agreed scope.
3. Access to the property or premises is significantly different from that described at the time of quotation.
4. There are delays or events outside our reasonable control which increase the time or work required.
5. The quantity, type, or weight of the goods exceeds what you originally declared.
We will inform you of any change to the price as soon as reasonably practicable.
5. Payments and Charges
You agree to pay all charges for the services in accordance with the terms set out in our quotation and booking confirmation. Unless otherwise agreed in writing, payment is due as follows:
1. For removal and transport services, full payment is generally required prior to or on the day of the service.
2. For storage services, payment for the first storage period is due before goods are placed into storage, and ongoing storage charges are payable in advance at the intervals specified in your storage agreement.
We may accept various forms of payment as stated in our booking confirmation. You are responsible for ensuring that payment is made on time. Failure to make payment may result in suspension or cancellation of services, and we may exercise a lien over your goods as described in these Terms and Conditions.
If any payment is overdue, we reserve the right to charge interest on the outstanding amount at the statutory rate permitted by applicable law, calculated from the due date until the date of actual payment.
6. Cancellations and Amendments
You may cancel or amend your booking by giving us written notice. The following cancellation terms will generally apply unless otherwise specified in your quotation or booking confirmation:
1. If you cancel more than seven calendar days before the scheduled service date, we may refund any prepayments minus any reasonable administrative or preparatory costs already incurred.
2. If you cancel within seven calendar days but more than 48 hours before the scheduled service date, we may charge a cancellation fee up to a percentage of the total service price to cover our allocated resources and lost opportunities.
3. If you cancel within 48 hours of the scheduled service date or on the day of service, we may charge up to 100 percent of the agreed price.
Any requested amendments, including changes to dates, addresses, or the scope of services, are subject to our availability and may result in revised pricing. We are not obliged to accommodate changes but will make reasonable efforts to do so.
If we need to cancel or significantly amend your booking due to circumstances beyond our reasonable control, we will notify you as soon as possible and offer an alternative date or a refund of any payments for services not yet provided. We will not be liable for any consequential loss arising from such cancellation or amendment.
7. Your Responsibilities
You agree to:
1. Provide accurate information about your requirements, including property access, parking availability, and the nature and quantity of goods.
2. Arrange suitable parking and access for our vehicles at both collection and delivery locations, including any necessary permits or permissions.
3. Ensure that all goods are properly prepared, packed, and secured, unless you have requested and paid for our packing services.
4. Be present or represented at the agreed times to grant access, provide instructions, and check inventories where applicable.
5. Ensure that all appliances and equipment are disconnected, defrosted, drained, and ready for transport, unless otherwise agreed.
6. Comply with all relevant laws and regulations, including waste and recycling requirements, and ensure that no prohibited, dangerous, or illegal items are included in the goods.
8. Goods Not Accepted for Removal or Storage
Unless we have explicitly agreed in writing, we do not accept for removal or storage any of the following items:
1. Hazardous, flammable, explosive, corrosive, or toxic materials, including fuels, gases, chemicals, paints, and solvents.
2. Perishable or infested goods, including food, plants, and items liable to attract pests.
3. Illegal items, stolen goods, or items the possession of which is prohibited by law.
4. Cash, securities, important documents, jewellery, watches, precious metals, or other high value items which are not declared and separately agreed in writing.
5. Livestock, animals, or any living creatures.
If any such goods are contained within consignments without our knowledge, we may remove, dispose of, or make safe those items at your cost and without liability to you. You will be responsible for any loss, damage, or expense arising from the inclusion of prohibited items.
9. Storage Terms
Where we provide storage services, your goods will be stored in facilities selected by us. We may move your goods between different storage units or locations for operational reasons, provided that this does not materially reduce the level of care or security.
Storage charges are calculated based on the space or containers used, and the period of storage. Storage periods are usually charged weekly or monthly in advance. If you fail to pay storage charges on time, we may exercise a lien over the stored goods and ultimately sell or dispose of them in accordance with law, applying the proceeds to unpaid charges and related costs.
You are responsible for arranging suitable insurance for your goods during storage and transit unless you have requested and we have confirmed cover under our own insurance arrangements. We recommend that you maintain adequate cover at all times.
10. Access to Stored Goods
Access to stored goods is by prior arrangement only and may be subject to reasonable access fees. For safety and security reasons, we may require proof of identity and authority before allowing access to any items in storage.
You must comply with all site rules when visiting storage facilities, including health and safety instructions. We reserve the right to refuse access if we reasonably believe there is a security, safety, or legal concern.
11. Waste, Disposal and Recycling Regulations
We are committed to complying with applicable UK waste and recycling regulations. We are not a general waste carrier, and we only remove unwanted items as part of our agreed services where this has been quoted in advance.
You must not include household refuse, construction debris, or other general waste in goods designated for removal or storage unless we have expressly agreed to provide this service and the items comply with waste regulations.
Where we agree to remove unwanted items, we will dispose of or recycle them in accordance with relevant environmental and waste legislation. Additional charges may apply for disposal of bulky items, electronic equipment, mattresses, and items subject to special disposal rules.
You are responsible for ensuring that any items presented for disposal are lawfully in your possession and not subject to restrictions on disposal. You will indemnify us for any fines, penalties, or costs incurred as a result of your failure to comply with waste and recycling laws.
12. Our Liability
We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to your goods arising from our negligence or breach of contract is limited as follows, unless otherwise agreed in writing:
1. We are not liable for loss or damage that arises from inherent defects, poor packing by you, normal wear and tear, or changes in atmospheric conditions.
2. We are not liable for any indirect, consequential, or economic loss, including loss of profits, loss of business, or loss of opportunity.
3. Our total liability for loss of or damage to goods in any claim or series of related claims will be limited to a reasonable figure related to the cost value of the goods, subject to any specific limits stated in our quotation or booking confirmation.
4. Where we store goods, we are not liable for any loss or damage arising from events beyond our reasonable control, such as fire, flood, storm, vandalism, or other unforeseen incidents, unless caused by our negligence.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
13. Claims and Notice of Loss or Damage
You must inspect your goods as soon as reasonably practicable after delivery or collection from storage. Any apparent loss or damage should be reported to us in writing without delay.
For removal services, you should notify us of any visible loss or damage on the day of the service where possible, and in any event within seven days of delivery. For goods removed from storage, you should notify us within seven days of collection.
We may require evidence, photographs, or documentation to assess any claim. Failure to notify us within the stated time may affect our ability to investigate and could limit or extinguish any liability we may have.
14. Delays and Events Beyond Our Control
We will not be liable for any delay, failure, or cancellation of services caused by events beyond our reasonable control. Such events may include accidents, adverse weather, traffic congestion, road closures, strikes, lockouts, emergencies, or acts of government or public authorities.
Where an event beyond our control occurs, we will take reasonable steps to minimise disruption and, where possible, arrange an alternative date or time for the services. Any additional costs reasonably incurred as a result may be chargeable.
15. Lien and Right of Sale
We have a lien over any goods in our possession or control for all sums due and unpaid under this Agreement or any other contract between you and us. If you fail to pay outstanding charges after reasonable notice, we may retain, sell, or dispose of some or all of your goods to recover the sums owed and any associated costs.
We will account to you for any surplus proceeds after deducting unpaid charges, costs of sale, and reasonable administrative expenses. If the proceeds of sale are insufficient to cover the amounts owed, you remain liable for the balance.
16. Data Protection and Privacy
We collect and process personal data in order to manage bookings, provide services, handle payments, and comply with our legal obligations. We will handle your personal data in accordance with applicable UK data protection laws.
We will take reasonable steps to keep your personal information secure and only retain it for as long as necessary to fulfil the purposes for which it was collected or as required by law.
17. Complaints
If you are dissatisfied with any aspect of our services, you should raise your concerns with us as soon as possible so that we can attempt to resolve the matter promptly. We will investigate complaints fairly and respond within a reasonable timeframe.
18. Variations to These Terms
We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement. Any changes will not affect services that have already been completed unless the change is required by law.
19. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be interpreted in a way that reflects the original intent as closely as possible, and the remaining provisions will continue in full force and effect.
20. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or the services provided by us, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we may also bring proceedings in any other jurisdiction where you are domiciled or where your assets are located, if necessary to enforce our rights.
By placing a booking with Storage Stockwell or using our storage, removal, or related services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
